Dyne Infotech provides it's North American clients with a fully staffed and functional infrastructure which enables them to outsource various freight forwarding and logistics functions from higher cost U.S. labor to a lower cost, transaction based model.

From data entry to generating Arrival Notices or Delivery Orders, Dyne provides an opportunity for its customers to reduce direct file labor costs by up to 60%.

  • Documentation

    • Receive scanned Documents from Agents via e-mail.
    • Verify if Documents are received in full e.g. MBL/MAWB, HBL/HAWB, Debit Note/Credit Note, Commercial Documents, etc
    • In case of new involved Parties such as Consignees, then contact is established and details verified and master entry created.
    • Details such as Cargo Location, IT Number, Ocean Freight Charges are sought from the Line. Master and House Bill of Ladings are created in the system.
    • Agent Debit / Credit Note is verified against agreements in place and in case of discrepancy Agent is notified and rectification or explanation is sought.

    Customer Service

    • Arrival Notices are sent at least 7 days in advance prior to arrival of Vessel.
    • IT Cancellation requests are processed if any exists for the shipment.
    • Updates are sent to customers in cases where key status indicator changes.
    • Processing of inland transportation rate request, and supplying the same to the Agent after procuring rates from various transporters.
    • Creation of customer specific reports.

    Track & Trace

    • Shipments are consistently and continuously tracked from the time of receipt of Documents from the agents.
    • Detention and Demurrage tracking forms a important part of the track and trace department.
    • Ensuring that shipments are picked up on time from warehouses in case of LTL shipments and from Ports in case of FTL shipments.
  • Documentation

    • Creation of Master Bl and House Bl entries.
    • Coordinating with lines in case of corrections on the Bill of Lading
    • Filing of AES within the stipulated AES cut offs.
    • Ensuring documents are sent to the line within the Document cut offs.

    Customer Service

    • Receiving Booking requests.
    • Ensuring performance of Booking and cancelling or rolling over booking as requested

    Track & Trace

    • Shipment will be tracked till such time the same is delivered to the Consignee.
    • Posting of Entries.
    • Performing Daily Bank Reconciliations.
    • Vendor and Agent Statement of Accounts Reconciliations.
    • Verification of shipment wise A/R and A/P.
    • Billing of Customers Detention and Demurrage Billing.